Conversations That Work® is a consulting firm offering services in the areas of business process analysis and design, operations improvement, project management, and meeting facilitation. We specialize in working with cross-functional teams of technical specialists such as engineers, computer programmers, marketers, and operations personnel. Our clients have included Ameritech, Amoco Corporation, Commonwealth Edison, BP, and several smaller companies.

We believe that it no longer makes sense to think of work in terms of manual labor, nor even as the operation of machines. Today, work gets done via the collaboration of professionals from different technical disciplines. Technology has reached a level of complexity that no one can understand it all. To be effective, experts in different fields must get past each other's jargon and grasp each other's viewpoints. To be effective, they need to have conversations that work.