Things change. Suddenly, you realize that your business processes are no longer working the way they used to. Some situations that call for re-thinking include:

• Your competition has discovered a better way of satisfying your customers.
• A new technology offers the opportunity to speed things up.
• Government regulation or de-regulation changes the rules of the game.
• Your company is growing so fast that your usual way of doing things no longer handles the volume.

Yet, we've all heard the horror stories about business process re-engineering. Frequently, it just doesn't work.

• Sometimes it is just an excuse for massive downsizing.
• Sometimes it is forced on people without their cooperation and acceptance.
• Sometimes there is no commitment from key members of management.
• Sometimes there is no follow through to make sure that new practices really get implemented.

Conversations That Work offers expertise in business process analysis, design, implementation, and documentation. Our unique method for understanding the work that people do is based not on the flow of documents or materials, but on the exchange of commitments between speakers and listeners.

We also believe that those to be affected by change should participate in designing it. That way, you get a solution that will work for both the people and the organization. We work with you on implementation until new ways of doing things become habits.

The changes resulting from this approach tend to be effective, accepted, and lasting. Please call us to discuss how we can tailor our approach to the needs of your company.

You can reach us at (773) 743-9591.